Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within 7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and you may consider the following options:
We can despatch your order as soon as we receive new stock.
Choose an alternative that we have in stock.
Cancel your order and we will refund you.
Most orders are sent by Courier and require a signature.
We hope that you will enjoy your Steep Hill Wines purchase, but if you find it unsuitable or you are not entirely satisfied, please ensure that you notify us 01522 544737 or by email at email@example.com to enable us to process your return. All such notification should take place within 28 days, to enable us to accept them for a refund. Replacement or refund will not be made until the original item has been returned to us unused and undamaged in their original packaging.
We cannot give refunds in the following cases:
Items returned after 28 days.
Damaged items not notified by telephone to us within 3 days.
Goods returned are at your own expense. We recommend that you use Recorded Delivery or a Courier so that you have proof of despatch.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.